How to fix error code 014.40 on Roku


Roku is one of the most well received Streaming device in the world. Roku streamer and smart TVs is quite often opted by the users to watch their favorite channels, shows and movies on their TVs at any time. Users can choose for paid services Netflix and Disney Plus as well as loads of other free content available online.

Roku system has mostly been successful in delivering a actable service. Despite of this fact, there are still issues that the users might come across when streaming shows online. One of the most common error is the Roku Error code 014.40 that causes it not to connect to the internet (WIFI).

What is Roku Error Code 014.40 ?

Users encounter Error code 014.40 on their Roku devices in a situation when they are not connected to their WIFI network. They may have an issue with their internet connection, or they may have entered incorrect information on their WIFI settings. Another probable situation of facing this error is when your device has a corrupted cache that causes it not to connect to the internet. Routers have Mac Filtering. If you enable the features, it may be blocking the Mac Id of your Roku device.

How to fix Roku Error Code 014.40

Different types of known ways are there on how you can fix the Roku error code 014.40. If your device won’t connect to WIFI. Check each method and follow the steps one by one.

Method#1  Restart your device

Restarting your Roku device and smart TV can help refresh your connection. Turn off both your smart TV and Roku device. Wait for a few seconds before turning it on again. Now check if the Error still exist.

Method#2 Power cycle your device

  • To power cycle turn off all your devices.
  • Unplug your modem and router
  • Wait for at least 1 minute before plugging them back again.
  • Connect to the internet.
  • Now, turn on your devices and load a movie or show to check if the error is still there.

Method#3 Perform Roku system restart

  • To restart your Roku TV, go to the settings menu.
  • Click system
  • Choose power
  • Select system restart
  • To restart your Roku players, navigate to settings menu.
  • Click System
  • Select system restart.

Method#4 Verify your WIFI information

Information in your WIFI settings may be incorrect. To Verify if the WIFI password on your Roku device is correct, follow the steps below.

  • On your Roku remote press the Home button.
  • Navigate to settings.
  • Choose network
  • Select setup connection
  • Click Wireless
  • Choose your home network
  • Now, check if your WIFI password is correct.

What causes the Roku Error code 014.40 ?

  • If you are not certain that your Roku device is connected to the correct network, enter the correct name for your wireless network. Selection of wrong wireless network will cause your wireless network connection to fail.
  • If your password is not working, try re-entering it. Password typo mistakes are easily made and network passwords are case sensitive. Use the shift button on the onscreen keyboard to enter a capital letter.
  • MAC Filtering: If the Mac filtering for your router is turned on, it is possible that the MAC id for your Roku device might be banned from using the internet your ISP.


Restart your Roku device and your router.

  1. To restart your Roku TV, go to settings> system> Advance System> Factory Reset>Factory Reset everything.
  2. To restart your router, check the instructions from your ISP or router vendor. In some cases, you can simply unplug it and plug it back again and in other cases it may require pressing a reset button on the device.

If the issue persists then contact your ISP to check the internet settings.

How to fix error code 014.40 on Roku

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